Opt-out directory
How to stop mail from Citi
Opt-out contact information
Contact Citi directly using any option below. These are Citi's own opt-out channels.
Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Your options
Both paths work. Pick what fits your situation.
Contact Citi yourself
- Cost
- Free
- Best for
- One mailer, one time
- Effort
- visit their site or Call
- Timeline
- 8–12 weeks typical
PaperKarma app
- Cost
- Use 1 of 4 FREE opt-outs.
- Best for
- ALL junk mail in your mailbox now
- Effort
- Enter your info once. Reuse easily.
- Timeline
- Same as DIY; we handle follow-up
Subscription details at Pricing
Current opt-out methods for Citi mail
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OptOutPrescreen
For preapproved and prescreened Citi credit card offers, use the federal OptOutPrescreen process. That site is the Consumer Credit Reporting Industry opt-out for prescreened credit and insurance solicitations. Choose the five-year or permanent option and follow the prompts with your information.
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PaperKarma app
Photograph the Citi prescreen offer. PaperKarma files the opt-out for you.
Once you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call Citi at +1-833-981-0270. Ask them to remove your name and address from prescreened credit marketing mail.
A phone request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
Allow 8 to 12 weeks. Offers already mailed can still arrive. Opening a new Citi relationship or opting back in through OptOutPrescreen can restart prescreen mail. This path targets prescreened credit solicitations, not monthly statements or servicing mail on accounts you already hold.
Prescreened credit and insurance offers also opt out through OptOutPrescreen, the federal bureau opt-out. That path is not the same as Citi’s own marketing list for existing customers.
Why Do You Receive Citi Mail?
Citi is the consumer-facing brand of Citigroup, a global bank with a physical presence in more than 90 markets and clients that include a large share of the Fortune 500. The mail this page covers is the preapproved credit card offers generated through prescreening, not every piece of Citi correspondence.
Those offers land when credit bureaus flag you as eligible for a Citi product. Even if you bank elsewhere, prescreen lists can still include your name until you use OptOutPrescreen or ask Citi directly.
How to Prevent General Junk Mail Proactively
DMAchoice lets you cut catalog and charity solicitations from many senders at once through the ANA’s mail preference service.
OptOutPrescreen is the official Consumer Credit Reporting Industry site for opting out of prescreened credit and insurance offers for five years or permanently.
PaperKarma handles one mailer at a time from your phone and can reach senders DMAchoice does not cover.
Your Data Privacy Rights (CCPA & Beyond)
Citigroup publishes privacy notices for its US consumer businesses. Privacy rights for existing accounts may require logging into online banking or calling the number on your statement. This page focuses on prescreened acquisition mail, not card servicing records.
Frequently asked questions
How long until the mail stops?
Plan on 8 to 12 weeks after OptOutPrescreen or a confirmed phone request. Bureau updates are not instant.
How do I stop mail for a previous resident?
Use OptOutPrescreen or phone with the name and address on the offer. For bureau files, follow OptOutPrescreen identity steps carefully.
Will the mail stop if I move?
Update your opt-out with the new address. Prescreen lists can lag address changes until bureaus refresh.
Stop junk mail from Citi and everyone else.
Download the PaperKarma app free. Snap photos of unwanted mail: Citi, catalogs, credit offers, charities, and more. We contact senders for you.
