Opt-out directory
How to stop mail from Xfinity (Comcast)
Opt-out contact information
Contact Xfinity (Comcast) directly using any option below. These are Xfinity (Comcast)'s own opt-out channels.
Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Your options
Both paths work. Pick what fits your situation.
Contact Xfinity (Comcast) yourself
- Cost
- Free
- Best for
- One mailer, one time
- Effort
- visit their site or Call
- Timeline
- 8–12 weeks typical
PaperKarma app
- Cost
- Use 1 of 4 FREE opt-outs.
- Best for
- ALL junk mail in your mailbox now
- Effort
- Enter your info once. Reuse easily.
- Timeline
- Same as DIY; we handle follow-up
Subscription details at Pricing
Current opt-out methods for Xfinity (Comcast) mail
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Mail preference form
Go to Comcast's promotional mailing form. Check Promotional Mailing and enter the name and address on the mailer. No login is required.
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PaperKarma app
Photograph the Xfinity (Comcast) mailer. PaperKarma files the opt-out for you.
Once you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call Xfinity (Comcast) at +1-800-934-6489. Ask them to put you on the internal do not mail list.
A phone request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
- Allow 8 to 12 weeks. Comcast says promotional mail can continue for up to 60 days. Mail already printed can still arrive.
- Bills are separate. Stopping promotional offers does not stop bills, service notices, or other account mail if you subscribe.
- A later list add-back can start it again. Asking about a plan can put the address back on a marketing file.
Why Do You Receive Xfinity (Comcast) Mail?
Xfinity is Comcast’s consumer brand for cable, internet, mobile, and related services. The same privacy policy covers Xfinity-branded and Comcast-branded services. Comcast sits in a family that also includes NBCU and Sky.
You get that mail if they want the address as a customer, or if you already have service and they still send upgrade and new-product offers. The leftover packet is often a bundle pitch for a household that already cut the cord.
How to Prevent General Junk Mail Proactively
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DMAchoice
DMAchoice is the Association of National Advertisers' mail preference service. An $8 registration asks about 1,100 participating national companies to suppress your address from prospect promotional mail for 10 years. It does not cover local mailers, charity appeals, companies you already buy from, or occupant / current-resident saturation mail. Allow 90 days or longer.
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OptOutPrescreen
OptOutPrescreen is the official Consumer Credit Reporting Industry site. It lets you opt out of firm offers of credit and insurance for 5 years or permanently.
NOTE: OptOutPrescreen will not opt you out of Xfinity (Comcast) mail. It only covers prescreened credit card and insurance offers.
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PaperKarma
For local and regional mailers, coupon packs, charity donation requests, and the large share of junk mail that DMAchoice does not cover, the PaperKarma app has the largest U.S. registry, with over 100,000 mailers on file.
Your Data Privacy Rights (CCPA & Beyond)
A promotional opt-out stops Xfinity (Comcast) marketing mail. It does not always stop the underlying address from being shared. If you live in a state with an active consumer privacy law (California’s CCPA and several others), you can request access to or deletion of your personal information, and you can opt out of sale, share, or targeted advertising.
Go to Comcast’s promotional mailing form, or call +1-800-934-6489, and ask for a deletion or do-not-share request, and to opt out of promotional mail.
Frequently asked questions
How long until Xfinity (Comcast) mail stops?
Allow 8 to 12 weeks. Comcast says promotional mail can continue for up to 60 days. If an offer arrives during that window, it was likely already printed and labeled before your request was processed. Bills and service notices can still arrive if you subscribe.
How do I stop Xfinity (Comcast) mail for a previous resident?
Go to Comcast's promotional mailing form and include that person’s name and this address, or call +1-800-934-6489, or use the PaperKarma app to scan the mailer, mark the recipient as a previous resident, and submit the opt-out. Do not mark the person as deceased unless they are deceased.
Will Xfinity (Comcast) mail stop if I move?
Not automatically. Marketing lists are tied to a specific name and address. A USPS forward can send a few more packets to the new address. Submit a new promotional-mailing request for the new address, or use the PaperKarma app there.
Stop junk mail from Xfinity (Comcast) and everyone else.
Download the PaperKarma app free. Snap photos of unwanted mail: Xfinity (Comcast), catalogs, credit offers, charities, and more. We contact senders for you.
