Opt-out directory
How to stop mail from El Super
Opt-out contact information
Contact El Super directly using any option below. These are El Super's own opt-out channels.
Allow 8–12 weeks
Print runs are scheduled in advance. Mail already printed may still arrive after you opt out.
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Your options
Both paths work. Pick what fits your situation.
Contact El Super yourself
- Cost
- Free
- Best for
- One mailer, one time
- Effort
- visit their site, Call, or email
- Timeline
- 8–12 weeks typical
Let PaperKarma send it
- Cost
- Use 1 of 4 FREE opt-outs.
- Best for
- ALL junk mail in your mailbox now
- Effort
- Enter your info once. Reuse easily.
- Timeline
- Same as DIY; we handle follow-up
Subscription details at Pricing
Current opt-out methods for El Super mail
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Email request
Email the Email option on this page. Ask Chedraui USA to remove your name and mailing address from El Super promotional mail and shared marketing lists.
You can also mail Chedraui USA / El Super Corporate Office, 600 Citadel Drive, Commerce, CA 90040 with the same request.
If sending your opt-out request by email, use this helpful template for El Super:
Hello, I'm writing to request that El Super permanently remove my address from all direct mail lists, including your internal house list and any rented or third-party lists used to source your mailings. The name and address to remove as they appear on a recently delivered unwanted mailer: [NAME] [ADDRESS] [CITY ST ZIP] A few notes for your direct mail team: • I have never subscribed to marketing communications from El Super. • Since I haven't opted in with you directly, the source is most likely a rented or co-op list. Please also flag this address with your list partners so it's suppressed at the source. Please confirm in writing once the suppression is complete. I've attached an image of the mailer for reference. Thank you, [NAME]
Replace the bracketed fields ([NAME], [ADDRESS], [CITY ST ZIP]) before sending. Attach a photo of the mailer if you have one, and keep the reply for your records.
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Contact form
Open the Contact us page on elsupermarkets.com. Choose Marketing Inquires or Privacy Inquires as the topic. Include your full name, phone, email, and mailing address and ask to stop postal marketing. The form is general contact, not a dedicated catalog-removal wizard.
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PaperKarma app
Photograph the El Super mailer. PaperKarma files the opt-out for you.
Once you opt out of this sender, you can opt out of 100,000+ other mailers in the same app.
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Phone
Call +1-323-869-7500 (corporate office). The privacy policy also lists +1-800-730-7627 for privacy questions; either line can route a do-not-mail request.
A phone request can take 5 to 10 minutes or longer, depending on the phone tree, hold time, and whether they offer a callback.
What to Expect After Opting Out
Allow 8 to 12 weeks. Weekly ad circulars and coupon mail can continue briefly while Chedraui USA updates shared files. [Fiesta Mart](/stop-junk-mail/fiesta-mart/) stores under the same parent may use overlapping lists, so mention both banners if you receive mail from sister stores.
Why Do You Receive El Super Mail?
El Super opened its first store in South Gate, California, in June 1997. It operates as part of Chedraui USA, Inc., which runs El Super and Fiesta Mart banners across California, New Mexico, Nevada, Arizona, and Texas under Grupo Comercial Chedraui.
You get circulars and promos when you use a loyalty program, sign up for digital coupons, live near a store, or remain on a regional grocery marketing list. Hispanic grocery chains mail heavily to households in their trade areas.
How to Prevent General Junk Mail Proactively
DMAchoice lets you cut catalog and charity solicitations from many senders at once through the ANA’s mail preference service.
NOTE: DMAchoice will not stop mail from El Super as it is not an active member of the ANA.
OptOutPrescreen is the official Consumer Credit Reporting Industry site for opting out of prescreened credit and insurance offers for five years or permanently.
NOTE: OptOutPrescreen will not opt you out of El Super mail. It only covers prescreened credit card and insurance offers.
PaperKarma handles one mailer at a time from your phone and can reach senders DMAchoice does not cover.
Your Data Privacy Rights (CCPA & Beyond)
El Super’s privacy policy names the Email option on this page and 800-730-7627 for privacy questions. Marketing opt-out is separate from deleting a digital coupon account if you still shop in store.
Frequently asked questions
How long until the mail stops?
Plan on **8 to 12 weeks** after email, form, phone, or written contact.
How do I stop mail for a previous resident?
Use the name and address on the mailer via CUSAprivacy@elsuper.org, the contact form, PaperKarma, or phone.
Will the mail stop if I move?
Send a fresh opt-out with your new address if El Super circulars follow you to a new home.
Stop junk mail from El Super and everyone else.
Download the PaperKarma app free. Snap photos of unwanted mail: El Super, catalogs, credit offers, charities, and more. We contact senders for you.
